Return and Exchange

Last Updated: August 4, 2026

TheDenverJackets.com is an online store operated by MatrixPro Holdings Inc., specializing in premium made-to-order leather jackets, coats, and vests for men, women, and kids. We are committed to providing high-quality products and a transparent shopping experience.

This Return & Refund Policy explains how returns, refunds, and cancellations are handled for purchases made through TheDenverJackets.com. By placing an order, you acknowledge that you have read and agreed to this policy.

1. Return Eligibility Period

• Return requests must be submitted within 30 days of the delivery date.
• Requests received after the 30-day return period will not be eligible for a return or refund.

2. Return Eligibility

To qualify for a return, the item must:

• Be unworn, unused, unwashed, and unaltered.
• Be returned in its original condition.
• Include all original tags, where applicable.
• Be free from stains, odors, damage, or signs of wear.
• Be returned in its original packaging or equivalent protective packaging.

All returned items are inspected before a refund is approved.

3. Eligible Return Reasons

We accept return requests for eligible items, including:

• Defective or damaged products.
• Incorrect item received.
• Product significantly different from its description.
• Sizing concerns.
• Customer preference, provided the item meets all return eligibility requirements.

4. How to Request a Return

• To request a return, please contact our customer support team within 30 days of delivery.
• Please include:
  • Your order number.
  • Your full name.
  • The reason for your return.
  • Clear photographs if the item is damaged, defective, incorrect, or significantly different from the product description.
• Our team will review your request and normally respond within one business day.
• Please do not return any item until you receive written return authorization from our support team.

5. Return Method

• Approved returns must be sent by mail.
• The Denver Jackets does not operate a physical retail location for customer returns.
• Once your return request is approved, detailed return instructions will be sent to you by email.

6. Return Shipping

• For approved returns, The Denver Jackets covers the return shipping cost.
• Where available, a prepaid return shipping label will be provided.
• If a prepaid label is unavailable for your location, we will provide alternative return instructions at no additional cost to you.

7. Restocking Fees

We do not charge restocking fees for approved returns.

8. Refund Processing

• Once your returned item has been received and inspected, you will receive an email confirming whether your refund has been approved.
• Approved refunds are processed within 7 business days after inspection.
• Refunds are issued using the original payment method.
• Depending on your financial institution, it may take additional time before the refund appears in your account.

9. Exchanges

We do not offer direct product exchanges.

If you require a different size or product, you may return your eligible item for a refund and place a new order separately.

10. Non-Returnable Items

Returns cannot be accepted for:

• Items returned after the 30-day return period.
• Items that have been worn, used, washed, altered, or damaged after delivery.
• Items showing stains, odors, or signs of use.
• Items returned without prior written approval.
• Items that do not meet the return eligibility requirements described in this policy.

11. Order Cancellations

• Because every product is made to order, production begins after payment has been confirmed.
• Orders cancelled within 24 hours of purchase are eligible for a full refund.
• Cancellation requests received after 24 hours may be subject to a deduction of up to 40% of the order value, depending on the production stage.
• Orders that have already been shipped cannot be cancelled and will instead be handled according to this Return & Refund Policy.