Terms And Conditions

Last Updated: August 4, 2026

TheDenverJackets.com is an online store operated by MatrixPro Holdings Inc., specializing in premium made-to-order leather jackets, coats, and vests for men, women, and kids. By accessing or using TheDenverJackets.com (the “Site”) or placing an order through our website, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website.

1. About Our Products

• Every product offered on TheDenverJackets.com is made to order.
• Production begins after your order has been placed and payment has been successfully confirmed.
• We make every reasonable effort to display product colors, materials, specifications, and images accurately. However, slight variations may occur due to screen settings, lighting, or the natural characteristics of certain materials. Such variations do not constitute a product defect.

2. Orders & Payment

• By placing an order, you confirm that all information you provide is accurate, complete, and up to date.
• Payment is required at the time of purchase.
• All prices displayed on TheDenverJackets.com are in United States Dollars (USD).
• The total amount payable, including applicable taxes and shipping charges, is displayed during checkout before payment is completed.
• Receiving an order confirmation email does not constitute final acceptance of your order.
• We reserve the right to refuse or cancel an order due to pricing errors, payment issues, suspected fraud, inaccurate information, or any circumstance that prevents us from fulfilling the order.
• If payment has already been received for a cancelled order, a full refund will be issued using the original payment method.
• For complete payment information, please refer to our Payment Policy.

3. Sizing & Custom Orders

• Our products are available in standard sizes from XS to 6XL, and we also offer complimentary custom sizing.
• Customers are responsible for selecting the appropriate size or providing accurate custom measurements.
• If you require assistance before placing an order, our customer support team will be happy to help.

4. Order Cancellations

• Because every product is made to order, production begins shortly after payment has been confirmed.
• Orders cancelled within 24 hours of purchase are eligible for a full refund.
• Cancellation requests received after 24 hours may be subject to a deduction of up to 40% of the order value, depending on the production stage.
• Orders that have already been shipped cannot be cancelled and will instead be handled in accordance with our Return & Refund Policy.

5. Shipping

• We proudly ship to customers across the United States.
• Production typically requires 10 to 15 business days, followed by an estimated shipping time of 3 to 5 business days.
• Delivery estimates may vary due to customs clearance, weather conditions, public holidays, or courier delays beyond our control.
• International customers may be responsible for import duties, customs fees, VAT, or other government charges imposed by their destination country.
• For complete shipping information, please refer to our Shipping Policy.

6. Returns & Refunds

• Eligible return requests may be submitted within 30 days of delivery.
• Returns and refunds are handled in accordance with our Return & Refund Policy.
• Approved refunds are issued to the original payment method after the returned item has been received and inspected.
• We do not offer direct product exchanges. Customers may return an eligible item and place a new order if a different size or product is required.

7. Intellectual Property

• All content available on TheDenverJackets.com, including text, images, graphics, logos, product photography, product descriptions, trademarks, and other materials, is the property of MatrixPro Holdings Inc. or its licensors and is protected by applicable intellectual property laws.
• No content may be copied, reproduced, distributed, or used without prior written permission.

8. Acceptable Use

By using our website, you agree not to:

• Use the website for unlawful purposes.
• Submit false or misleading information.
• Attempt unauthorized access to our systems.
• Disrupt the operation or security of the website.
• Copy, scrape, reproduce, or distribute website content without permission.

9. Limitation of Liability

• To the maximum extent permitted by applicable law, MatrixPro Holdings Inc. and The Denver Jackets shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products.
• Our total liability shall not exceed the amount paid for the applicable order.

10. Disclaimer

• TheDenverJackets.com and all content provided through the website are offered on an “as available” and “as is” basis.
• While we make reasonable efforts to maintain accurate information and uninterrupted service, we do not guarantee that the website will always be error-free or continuously available.

11. Third-Party Websites

• Our website may contain links to third-party websites for your convenience.
• We are not responsible for the content, policies, or practices of third-party websites.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Governing Law

• These Terms & Conditions shall be governed by the laws of the State of Illinois, United States, without regard to conflict of law principles.
• Any legal dispute arising from these Terms shall be subject to the jurisdiction of the appropriate courts located in Illinois.

14. Changes to These Terms

• We may update these Terms & Conditions from time to time.
• Any revisions will become effective immediately after publication on this page, together with the updated “Last Updated” date.