Shipping Policy

Effective Date: August 4, 2026

TheDenverJackets.com is an online store operated by MatrixPro Holdings Inc., specializing in premium made-to-order leather jackets, coats, and vests for men, women, and kids. We proudly serve customers across the United States by delivering high-quality, made-to-order outerwear.

Please review our Shipping Policy before placing your order.

1. Order Processing

• Every product is made to order after your purchase has been confirmed.
• Once your order is placed and payment has been successfully processed, production begins.
• Standard production typically requires 10 to 15 business days.
• Custom-sized orders may require additional production time depending on the requested measurements.

2. Shipping Time

• After production has been completed, your order is carefully packed and shipped through trusted international courier partners, including FedEx, DHL, or SkyNet, depending on your destination.
• Estimated shipping time is 3 to 5 business days.
• Estimated Total Delivery Time:
  13 to 20 business days
  (Production + Shipping)
• Delivery times are estimates and may vary due to customs clearance, public holidays, weather conditions, or courier delays beyond our control.

3. Shipping Destinations

• We proudly ship our products throughout the United States and to many international destinations worldwide.
• If your country is unavailable during checkout, please contact our customer support team before placing your order.

4. Order Tracking

• Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
• You can use your tracking number to monitor your shipment until it has been delivered.

5. Shipping Charges

• For orders shipped within the United States, a flat shipping charge of $20 USD applies unless a promotional free-shipping offer is clearly stated on our website.
• Any promotional free shipping offers will be clearly displayed on our website when available.

6. Customs, Duties & Taxes

• International orders may be subject to customs duties, import taxes, VAT, or other government charges imposed by the destination country.
• The applicable shipping charge is displayed during checkout before payment is completed.
• Any promotional free-shipping offers will be clearly displayed on our website when available.

7. Shipping Address

• Customers are responsible for providing a complete and accurate shipping address when placing an order.
• The Denver Jackets is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information.

8. Failed Delivery

If an order is returned because of an incorrect address, refusal of delivery, or failure to collect the shipment, additional shipping charges may apply before the order can be reshipped.

9. Damaged or Lost Shipments

• If your order arrives damaged or appears to have been lost during transit, please contact our customer support team within 7 days of the expected delivery date.
• We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.